These Terms of Service (the “Terms”) form a legally binding agreement between Lucibook Ltd, a company registered in England and Wales (“Lucibook”, “we”, “us”, “our”), and the individual or organisation accessing or using Snap (the “Service”). By creating an account or otherwise using the Service you agree to be bound by these Terms.
1. Definitions
- Account means any user, firm or business workspace created on Snap.
- Customer means the legal entity that pays for the Service (a Practice firm, a Business workspace owner, or a Client whose Firm has assigned billing to them).
- User Content means documents, data, text and other materials that you upload to or generate through the Service.
- Practice mode means an accounting firm workspace managing multiple Clients.
- Business mode means a single-company workspace acting as its own Client.
- Client User means an end-user invited into a Client workspace by a Practice firm.
2. Eligibility and account registration
You must be at least 18 years old, legally able to enter into a contract, and provide accurate, complete information when creating an Account. You are responsible for safeguarding your credentials and for all activity that takes place under your Account. Notify us immediately at [email protected] if you suspect unauthorised access.
3. Account types
Snap operates in two primary modes: Practice (per-seat plan, intended for accounting firms managing multiple Clients) and Business (flat-rate plan, intended for a single company managing its own bookkeeping). A Practice firm may invite Client Users into individual Client workspaces. The features available, pricing model and billing scope depend on the mode of your workspace.
4. Subscription, free trial and payment
New Customers may start a fourteen (14) day free trial. A valid payment method must be provided at the start of the trial. Unless cancelled before the end of the trial, the subscription will automatically convert to a paid plan and your payment method will be charged.
Subscriptions renew automatically for successive billing periods at the then-current rate until cancelled. All fees are stated in GBP unless otherwise indicated and exclude VAT or other applicable taxes, which will be added where required.
Payments are processed by Stripe Payments Europe, Ltd. and its UK affiliate. By providing a payment method you authorise us (acting through Stripe) to charge that method for all amounts due. If a payment fails we may suspend the Service until payment is received.
5. Cancellation and refunds
You may cancel a subscription at any time through your Stripe Customer Portal or by contacting us. Cancellation takes effect at the end of the current billing period; you retain access until then. Except where required by applicable law (including statutory cancellation rights for consumers in the UK), fees already paid are non-refundable and we do not provide pro-rata refunds for partial billing periods.
6. Coupons and promotion codes
We may issue coupons or promotion codes which apply discounts to your subscription. Coupons are subject to any restrictions stated at the point of issue (validity period, eligibility, single use, percentage off, etc.). A coupon does not waive the requirement to provide a valid payment method, even where it results in a 100% discount during the promotional period.
7. Acceptable use
You agree not to:
- use the Service in violation of any applicable law or regulation;
- upload content that is unlawful, infringing, defamatory or that you do not have the right to share;
- attempt to gain unauthorised access to the Service, other Accounts, or our systems;
- interfere with the integrity or performance of the Service (for example by introducing malware or running excessive automated requests);
- resell, sublicense or commercially exploit the Service except as expressly permitted under your subscription;
- use the Service to process documents that contain special category personal data (for example health, biometric, or criminal offence data) unless you have a valid lawful basis under UK GDPR.
We may suspend or terminate Accounts that breach these rules, including where a Practice firm repeatedly invites users who do not consent or where a workspace is used to process unrelated third parties’ data without authorisation.
8. Your content and data
You retain all rights to User Content. By using the Service you grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, adapt and process User Content solely to provide and improve the Service, including running optical character recognition (OCR) and AI-driven extraction over your documents.
You are solely responsible for the accuracy and lawfulness of User Content. You confirm that you have all necessary rights and permissions to upload it and to allow us (and our sub-processors) to process it on your behalf.
9. AI processing and accuracy
Snap uses third-party artificial intelligence and large language models to extract information from documents (suppliers, customers, dates, totals, line items, VAT, categories and similar fields). AI output is provided on a best-efforts basis and may contain errors or omissions. You are responsible for reviewing extracted figures before using them for accounting, tax or any other purpose. We make no warranty that AI-extracted data is accurate, complete or fit for any particular purpose.
10. Intellectual property
The Service, including its software, branding, design and documentation, is owned by Lucibook and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service in accordance with these Terms during the term of your subscription. No other licence is granted by implication or otherwise.
We welcome feedback. If you submit suggestions about the Service, you grant us the right to use that feedback without restriction or obligation.
11. Third-party services
The Service integrates with third-party providers, including Stripe (payments and subscription management), Xero (accounting integration, optional), AI/LLM providers (document processing), email delivery providers (transactional notifications), and S3-compatible object storage. Your use of those services is governed by their own terms and privacy notices. We are not responsible for the availability, content or behaviour of third-party services.
12. Suspension and termination
We may suspend or terminate your Account, with or without notice, if you breach these Terms, if continued provision would expose us or other users to security or legal risk, or if your subscription has been unpaid for an extended period. You may terminate your Account at any time by cancelling your subscription and requesting deletion. On termination, your access ceases and we will delete or de-identify your data in accordance with our Privacy Policy and applicable retention obligations.
13. Changes to the Service and to these Terms
We continuously improve the Service and may change, add or remove features at any time. We may also update these Terms. If a change is material we will notify you in the application or by email at least thirty (30) days before it takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes you may terminate your subscription before they take effect.
14. Warranties and disclaimer
Except as expressly set out in these Terms, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, or that any data extracted by the Service will be accurate or complete.
15. Limitation of liability
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by applicable law (including liability for death or personal injury caused by negligence or liability for fraud or fraudulent misrepresentation).
Subject to the paragraph above, our total aggregate liability arising out of or in connection with the Service or these Terms (whether in contract, tort including negligence, breach of statutory duty or otherwise) will not exceed the greater of (i) the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred British pounds (£100). We will not be liable for indirect, consequential, or special losses, loss of profits, loss of revenue, loss of goodwill or loss of data.
16. Indemnification
You agree to indemnify and hold harmless Lucibook and its officers, employees and agents from and against any claims, losses and expenses (including reasonable legal fees) arising out of your User Content, your breach of these Terms, or your use of the Service in violation of applicable law.
17. Confidentiality
Each party will protect the other’s confidential information using at least the same care it uses for its own confidential information of similar importance, and in any event no less than reasonable care. Confidential information does not include information that is public, independently developed, or rightfully received from a third party without restriction.
18. Force majeure
We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including network outages, supplier failures, cyber-attacks, acts of government, natural events or industrial disputes.
19. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising out of or in connection with the Service or these Terms, except that we may seek injunctive or equitable relief in any competent court.
20. General
- Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service.
- Assignment. You may not assign these Terms without our prior written consent. We may assign them as part of a corporate reorganisation or sale of business.
- Severability. If any provision is held unenforceable, the remaining provisions will continue in full force and effect.
- No waiver. Our failure to enforce a right is not a waiver of that right.
- Notices. We may send notices to your registered email. You may send notices to [email protected].
21. Contact
Lucibook Ltd
Email: [email protected]